When I worked for a non-profit LGBT youth organization many years ago, I used to come to the Center to drop off our promotional materials and post flyers about our programs.
I was always impressed by the work the Center was doing and could see myself working there one day.
I was so happy when that day came nearly 17 years ago. When the Center had a position open for a clinic liaison in Health Services, I applied. I knew I would be able to help my community and use the skills I learned from the medical office management training I had taken.
In my current position, I supervise and assist the Center’s patient service specialists and the outreach and enrollment coordinators. We help clients enroll in health insurance and in programs that help cover the cost of medical and pharmacy services, including AIDS Drug Resistance Program, Ryan White HIV/AIDS Program, and My Health LA.
During the COVID-19 pandemic, we have been able to assist our clients remotely and through limited in-office appointments. Since we had implemented a paperless electronic registration platform prior to the pandemic, it allowed for an easy transition to working from home and still being able to register and assist clients.
The pandemic has helped me learn just how important self-care can be. I’ve seen how Center staff has been willing to work together to strategize new and unique ways to be able to continue providing vital services to clients.
The Center has allowed me to blossom in the type of work I enjoy doing. It provides me with a sense of accomplishment to know I can help my community gain access for services.
Hometown: Boyle Heights, California
Year Started Working at Center: 2004
Staff Position: Benefits Specialist Supervisor